Customer Testimonials
“when the country ground to a halt with the heavy snow in 2011, our staff couldn’t get in to work but with a few clicks we had the entire sales and customer service teams working from the safety of their own homes - answering our calls via the usual inbound numbers. As far as our customers were concerned everything was working as normal. This gave us a huge advantage over our competitors who effectively had to close their businesses for several days. It’s all thanks to Connected Numbers and they’re friendly staff who showed us within minutes how to implement our disaster recovery plan. This simple service saved us thousands of pounds in lost revenue which has more than paid for the service” - David Richmond - Discount Building Supplies Ltd - read the case study
“The transition from advertising mobile numbers to a non geographic number made the phone ring more often and when it did, we were able to respond in a much more professional and efficient way. It also means one of us can elect to receive calls at home without revealing our personal home number, so we never miss an opportunity to buy or sell a bike. Thanks for all your help and advice getting us set up.” - BikeQuip - read the case study
“We wanted to take control of our inbound calls, monitor branch by branch call traffic and get a real feel for the level of service we were offering. The most obvious option was to buy an additional phone line for every one of our 87 branches and have it forward calls to our call centre in Manchester, or work with Connected Numbers where we got a dynamic system, with realtime call stats, call queuing and engaged tones were a thing of the past. All this without even needing to upgrade our current phone system or buy new technology. We negotiated a great price and rate for all branches, given the level of call traffic we generate, it was quick, easy to set up and simple to manage. I can't recommend them highly enough.” - Bob Jones - National Tool Hire Shops - read the case study