IVR Auto Attendant
IVR stands for Interactive Voice Response, which is an automated call distribution platform.
A virtual receptionist really, which allows your callers to navigate to the person or department of your choice, using the touchtone buttons on their phone's keypad.
This is a network based service which means you don't need any hardware or software at all. Two major benefits of this are that it can greatly increase your call handling ability without the need for dedicated reception staff, plus its fully scaleable to any size organisation, large or small.
It offers a highly efficient and flexible service, making sure calls go to the right place without big investment or capital expenditure cost.
No matter the size or complexity IVR is personalised to your exact requirement which can be managed within the Number Manager web portal and requires very little training prior to use.
Every network feature is available to you, including hunt groups, multi call, queuing to individual destinations, with live queue reporting, call recording, mid call transfer, time and date routing, data capture, geographic call routing and secure credit card transaction processing.
This service can be fully personalised, offers inbuilt disaster recovery, offers inbuilt configurations and shows call activity and call answering performance in real time.