Call queuing is a remote solution which will hold and queue calls when your lines are busy, this is a network based application that stops callers hearing engaged tones and will hold calls on a longest waiting, next served basis, no hardware or software is required, and the service can be provided very quickly on any inbound number, even your current landline.
We can provide live "in queue" data, showing how many callers are waiting to get through, average waiting time, and personal details of the caller and even those who have hung up. This application is fully scaleable to any size organisation and offers huge capacity to handle high volumes of calls.
Music and on hold messages can be fully personalised, the service configuration can be adjusted in real time, as resources demand.
It's a simple and efficient solution with very little, if any, user training required.